Jardines del American Rose Center

I had my wedding here on Oct 13, 2024. Their Event Coordinator, Lani Bailey, and by extension their Director, Claire Bissell, and two of the most unprofessional people I have ever met that seriously suck at customer service and event planning. Some examples: when asking what time we are allowed to arrive for our wedding, I had to argue and ask to be allowed to arrive 4 hours prior to use the included bridal suite (they expected us to arrive at the wedding start time and not a minute sooner). When asked when we could decorate, we were told only during business hours but then they back tracked and said we had to wait 2+ hours for another event to be tore down (mind you our wedding had been planned months in advance). We also were told we had to have everything tore down and taken away IMMEDIATELY after our wedding and we had to pay for an extra hour to do so after my wedding ended. Can any brides out there imagine moving 80+ chairs and cleaning up all decor with family and friends right after your wedding? Because I had to and their event coordinator sat in the offic, didn't ask if we needed help, and refused to allow us to use their golf cart to move chairs from the garden to a truck. Oh, and the icing on the cake: not 5 minutes after me and my new husband walk into the reception area, Lani the event coordinator storms in, tries to remove spare chairs from under guests already seated, yells at my family, and causes a huge scene AT. MY. WEDDING. And let's not forget that the garden was covered in half put up Christmas decorations (on Oct 13th) and boxes from the event the night before (funny how that event could leave stuff to be picked up at a later date but not us...). The gardens were also in poor conditions with weeds in abundance near the 3rd circle where we were wed. I could go on about their piss poor management and severe lack of customer service but I don't ever want to think about these people anymore. Every time I would ask a simple question, it was met with defensiveness, immediate negativity, and their event coordinator did the absolute bare minimum both before and during our wedding.